JOLO Wine Club FAQS

I Just Joined The Wine Club! Now What Do I Do To Get The Quarterly Wine Club Orders?

Welcome to the Wine Club! You can sit back and relax and we will do the rest. We will automatically bill the credit card that we have on file for you, for each quarterly order that you will be receiving from us. We will email you several weeks prior to the scheduled wine club orders to allow you to make substitutions.

What Clubs Does JOLO Winery & Vineyards Offer?

Club JOLO

$99.00 Per Quarter plus tax & shipping x 4 per year.
Receive three fabulous, hand crafted wines selected by the JOLO winemaker! You may pick up or have your wines shipped. 1 year membership billed $99.00 per shipment plus tax & shipping x 4 per year.

• Exclusive releases and offers, reserved for JOLO Club member only
• JOLO Pick Up Party- Free wine glass of wine (one per member) and food when you pick up your quarterly shipment. Dates TBD.
• Invitation to the annual “JOLOTAGE” Tour de Vin dinner at JOLO including wine pairings; additional costs apply.
• Initial and private access to new releases and sold out releases.
• Barrel or vat tastings during pick up parties, or unreleased wines.
• 25% discount on all future bottle orders.

JOLO Cuvee Club

$150.00 per shipment plus tax & shipping x 4 per year.
Includes all of the Club JOLO membership offers 1 year membership billed $150.00 per shipment plus Tax & Shipping x 4 per year.

• Exclusive releases and offers, reserved for JOLO Cuvee Club member only
• Free Guest pass for one member’s guest at the JOLO Pick Up Parties.
• Complimentary tasting in the JOLO Tasting Room for the member and up to 3 guests with a $40 End Post's Gift card. (Once per membership year)
• Private Gazebo Rental Discounts.
• 50% off nightly stay at JOLO honeymoon chateau. Based on availability.
• 1 Complimentary glass of wine per 7 purchased.
• Special private blended bottle just for Cuvee club members annually.

JOLO Premier Club

$275 Per Quarter plus tax & shipping x 4 per year. 
Includes all of the Club JOLO and Cuvee membership offers.
1 year membership billed $275 per shipment plus Tax & Shipping x 4 per year.

• 6 bottles per shipment (instead of 3). 1 of 6 bottles from each shipment will be a sold out/ library wine signed by the winemaker.
• Quarterly Pick Up Parties – For the member and up to 3 guests at no charge.
• Access to reserved parking closest to the JOLO Tasting Lodge (three spots are available every day).
• Invitation to our Anual Luncheon event with winemaker JW Ray and other premier members.
• $25.00 per night Honeymoon Chateau rental (Retail rate is $225/night. Based on availability).
• Private Gazebo Rental Discounts.

Common Questions

I Just Joined The Wine Club. When Will I Receive My Quarterly Wine Club Orders?

Wine Club orders are processed in December, March, June, and September. Just hang tight, we will email you everything you need!

How Long Does My Membership Last?

We do expect all memberships to be in a commitment of one year. We love having you as a wine club member and we know you will enjoy our wine club – You are welcome to remain a member as long as you like. Your membership and benefits will continue to automatically renew until you decide to terminate it.

When Do My Benefits Begin?

When you sign up and take your first wine club order! At that point, you can start taking advantage of your benefits immediately.

Can I Get Other Wine If I Don’t Like What’s Scheduled In The Quarterly Wine Club Shipment?

If by chance you don’t desire one of the wines hand picked by our winemaker JOLO sends an email to you at least three weeks prior to club shipments listing the selected wines and how to substitute if desired. There is a deadline that must be aheared to each quarter. The email sent will provide further instructions to make substitutions online. No more than two of the same eligible wines may be substituted.

I’m Going To Be In The Area – Can I Pick Up My Quarterly Wine Club Order At The Winery?

Of course! The most fun (and delicious) way to pick up your wine club shipment is to attend one of our JOLO Club pick up parties held each quarter. RSVP’s are required, so check your inbox or our website which posts the party dates and ticket ordering instructions, or our monthly e-newsletter for all details.

If you cannot attend a party but want to make arrangements to pick your shipment up at the JOLO Tasting Lodge, we can accomodate you. Just be sure your account is noted as a "pick-up" and not scheduled to be shipped.

If you need to pick up your wine club order at JOLO, we do ask that you do so during our normal business hours, which are: Thursday – Sunday 11:00 am – 8:00 pm.
Please check our website for any holiday hours or special event closures at JOLO.  We do ask that you pick up your wine club order within 60 days of your credit card being charged. Orders that are pick up after 60 days are subject to substitution of similar products.

What Is The Shipping Cost Of A Wine Club Order?

There is an approximate $22 freight charge to ship each quarterly wine club order to you.

How Long Will It Take To Receive My Wine Once Shipped?

Depending on where you are located in the United States, you may receive the wine in as few as two days but up to one week, once your order has been shipped out. Unfortunately, JOLO is not responsible for delivery times once recieved by the carrier.

Will I Receive A Tracking Number?

You will receive a tracking notification via email once your wine is en route with the local carrier in your area.

I Wasn’t Home To Sign For My Wine Delivery, How Do I Get My Shipment?

If you have missed a single delivery attempt, call the carrier (use the number listed on the tag left for you). Typically there are multiple options available, including scheduling another delivery, redirecting the shipment to a business address, or picking up your wine at the carrier’s location. Three delivery attempts will be made before the package is returned to JOLO. After the third attempt, the wine will be returned back to JOLO where you can pick it up or pay an additional $22 to be shipped out again. However, after being returned, we cannot guarantee the quality of the product. Also, keep in mind, someone of age 21 or older must be present to sign for delivered wine, so many members have their wine shipped to a business address.

Can You Ship Wine To Every State?

Unfortunately, due to many different state laws, we can NOT accept club memberships for shipment of wine outside of the United States or to the following states: AL, CT, DE, KY, MI, MS, NJ, RI, SD, UT

Can I Have A Standing Arrangement To Pick Up All Of My Quarterly Wine Club Orders At The Winery?

Yes, we can set up your account to have all of your quarterly wine club orders held for pick up rather than shipping. Please log on to your wine club account and change your preference to "Pick-Up at Winery" this can be found under Manage My Wine Club Order - Then navigate to "Edit Club Order". 

If for some reason you’re not able to make it to JOLO to pick up your order, at your request we’ll ship each order to your shipping address on file (approximately a $22 shipping fee per quarterly order). We can only guarantee the exact bottle ordered for 30 days, after that time they will be returned to inventory. Comparable bottles will be issued.

Is My Wine Club Membership Transferable?

Your wine club membership benefits belong solely to you and therefore cannot be shared, transferred or extended to others.
As example: You may not rent the cottage at a discounted rate, for someone other than yourself.

How Do I Cancel My Membership?

Send an email to wineclub@jolovineyards.com to cancel at any time after 12 months.

Can I Skip or Postpone A Quarterly Wine Club Order?

Of course, if you need to place your account on “hold” for a vacation, moving or similar circumstance, we can oblige one time during the lifetime of your membership. Please send a request in writing to wineclub@jolovineyards.com.

Request For E-Mail Address:

In an effort to provide our wine club members with the best customer service possible, we must have your current e-mail address on file. Having your e-mail address enables us to communicate relevant information like the “pre-shipment notices,” shipment tracking numbers and event information. So, if you suspect in any way that we may not have your current e-mail address, please respond to wineclub@jolovineyards.com.

Here at JOLO Winery & Vineyards, we have a commitment to protecting your personal data. We do not share, sell or loan any personal information with any other business or organizations. And, with spam becoming more and more bothersome, many companies and home PC users have installed spam-protecting programs. On most Internet services, especially e-mail services, automatic programs are in place to block unidentified senders. We recently learned a wine club member was not able to receive e-mails from JOLO Winery & Vineyards due to a newly installed spam filter. So, if you have not been able to receive e-mails from us and would like to, please check any recently installed filters at home or at work.

Can I Have My Quarterly Wine Club Order Delivered To Home Or Work?

Although you may ship to a home address, we strongly recommend shipping to a business address where someone 21 years or older is available to sign for the package upon delivery.

Can I Get My Discount When Ordering Online?

Yes, you must log in before you place your order. A 25% Discount will automatically be applied to active club members orders once you have logged in. If logging in for the first time, you can obtain your username or a password reset by emailing our wine club department at wineclub@jolovineyards.com.

How Do I Order Tickets To The Quarterly Wine Club Pick Up Party?

Being that our quarterly wine club pick up parties are exclusive to JOLO Members and their guest (or guests), you do have to be logged onto your online account to purchase and must be an active member to attend. Discount codes for your pick up party tickets will automatically apply during the checkout process.

Who Do I Contact If I Have A Question?

Should you have any questions regarding the wine club or your membership, that were not answered in our FAQ, please email us at wineclub@jolovineyards.com. All notifications will come from wineclub@jolovineyards.com.

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