Refunds and Returns
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@jolovineyards.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 336-614-0030 for return instructions.
Deliveries
Delivery time will be by ups ground. Expect delivery within 1-5 days of placing your order.
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Alaska*
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A Reasonable Quantity - FedEx Only
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California
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No Volume Limits
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Colorado
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No Volume Limits
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Connecticut* (LSL.0001092)
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2 cases / Individual / 62-Days
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District of Columbia
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1 case / Individual / Month
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Florida*
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No Volume Limits - Btl cannot exceed 3L
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Georgia
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12 cases / Household / Year
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Hawaii
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6 cases / Household / Year - Residential Delivery Only
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Idaho
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24 cases / Individual / Year
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Illinois
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12 cases / Individual / Year
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Iowa
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No Volume Limits
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Kansas
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12 cases / Household / Year
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Maine
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12 cases / Household / Year – 750mL Min Bottle Size
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Maryland
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18 cases / Household / Year
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Massachusetts
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26.66 cases / Household / Year
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Michigan
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No Volume Limits
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Minnesota
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2 cases / Individual / Year
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Missouri
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2 cases / Individual / Month
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Montana
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18 cases / Individual / 365 Days - FedEx Only
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Nebraska
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1 case / Individual / Month
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Nevada
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12 cases / Individual / Year
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New Hampshire*
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12 cases / Individual / Year
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New Mexico
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2 cases / Individual / Month
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New York
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36 cases / Individual / Year
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North Carolina
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2 cases / Individual / Month
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North Dakota
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3 cases / Individual / Month - FedEx Only
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Oregon
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2 cases / Individual / Month
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South Carolina
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2 cases / Individual / Month
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Tennessee
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1 case / Individual / Month - 3 cases Max / Year
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Texas
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3.75 cases / Individual / Month - 15 cases Max / Year
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Vermont
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12 cases / Individual / Year - FedEx Only
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Virginia
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2 cases / Individual / Month
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Washington (#602047187)
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No Volume Limits
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West Virginia*
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2 cases / Individual / Month
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Wisconsin
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12 cases / Individual / Year
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Wyoming
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2 cases / Household / Year
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1 case = 12 x 750 mL bottles
