Refunds and Returns

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@jolovineyards.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 336-614-0030 for return instructions.

 

Deliveries

Delivery time will be by ups ground. Expect delivery within 1-5 days of placing your order.

Due to specific state laws, we ship wine only to those states where direct shipments are permitted by law. Please note that some states impose volume limitations and other restrictions, as shown below. Shipments may be subject to state sales tax. The following information may be subject to change without notice. Clothing and other merchandise can be shipped anywhere in the United States.
 
Alaska*
A Reasonable Quantity - FedEx Only
California
No Volume Limits
Colorado
No Volume Limits
 
Connecticut* (LSL.0001092)   
2 cases / Individual / 62-Days
District of Columbia
1 case / Individual / Month
Florida*
No Volume Limits - Btl cannot exceed 3L
Georgia
12 cases / Household / Year
Hawaii
6 cases / Household / Year - Residential Delivery Only
Idaho
24 cases / Individual / Year
Illinois
12 cases / Individual / Year
Iowa
No Volume Limits
Kansas
12 cases / Household / Year
Maine
12 cases / Household / Year – 750mL Min Bottle Size
Maryland
18 cases / Household / Year
Massachusetts
26.66 cases / Household / Year
Michigan
No Volume Limits
Minnesota
2 cases / Individual / Year
Missouri
2 cases / Individual / Month
Montana
18 cases / Individual / 365 Days - FedEx Only
Nebraska
1 case / Individual / Month
Nevada
12 cases / Individual / Year
New Hampshire*
12 cases / Individual / Year
New Mexico
2 cases / Individual / Month
New York
36 cases / Individual / Year
North Carolina
2 cases / Individual / Month
North Dakota
3 cases / Individual / Month - FedEx Only
Oregon
2 cases / Individual / Month
South Carolina
2 cases / Individual / Month
Tennessee
1 case / Individual / Month - 3 cases Max / Year
Texas
3.75 cases / Individual / Month - 15 cases Max / Year
Vermont
12 cases / Individual / Year - FedEx Only
Virginia
2 cases / Individual / Month
Washington (#602047187)
No Volume Limits
West Virginia*
2 cases / Individual / Month
Wisconsin
12 cases / Individual / Year
Wyoming
2 cases / Household / Year

 

*Wine shipments prohibited in certain areas
1 case = 12 x 750 mL bottles

 

All orders must be placed by persons at least 21 years of age. Age verification is required upon delivery. Wine cannot be delivered to visibly intoxicated persons or those who are unable to provide age verification. In such circumstances, your order may be held at the shipping company's local depot or shipped back to the Winery. Customer is responsible for all associated costs.